Practice Assessment
Do you have concerns regarding the overall health of your practice? Is it time for a practice check-up? We can provide a comprehensive assessment that will help boost your bottom line and identify areas for improvement.
These services can be conducted remotely or on-site
Initial video/phone consultation
Phone call or video conference with managing partner to discuss concerns
Practice Cost Analysis
Review practice expenses for the past three years
Payment Analysis
Review payments to identify specific CPT codes, by payer, that are not paying appropriately
Labor Cost Analysis
Review payroll expense to identify the amount paid for regular and overtime hours compared to the number of patients seen in the practice
Vaccine Cost Analysis
Review payment history of vaccines
Patient Geographic Analysis
Review patient demographics to pinpoint customer hotspots and identify future marketing opportunities
Key Performance Indicator Analysis
Review of over 15 key performance indicators over the past 18 months to identify any trends adversely affecting the practice
Accounts Receivable Analysis
Review of accounts receivable to identify issues preventing timely payment of claims
Review and Analysis of Most Recent Billing System Reports
Review the standard monthly reports from practice’s billing system
Employee Satisfaction Survey
Survey for clinical and clerical staff soliciting feedback about overall job satisfaction, employer-sponsored benefits and their assessment of management effectiveness
Physician Satisfaction Survey
Survey for practice physicians covering compensation, bonus incentives, strategic direction of the practice and work environment
Office Manager Satisfaction Survey
Survey for the practice management team to solicit feedback on overall job satisfaction, employer-sponsored benefits and their assessment of opportunities to improve the practice
Written Report Detailing Findings and Recommendations
Report detailing specific observations that need attention, their importance, and recommendations for improvement
Access to Online Assessment Tracking System
Access to an online project management system that allows practice to track consultant’s efforts
Post Assessment Phone/Video Conference
Conference with managing partner to discuss written report provided to the practice
On-site Only
Review of Scheduling Process (on-site only)
Systematic review of the scheduling process to ensure all appropriate steps are taken to schedule patients properly
Review of Check-in Process (on-site only)
Systematic review of the check-in process to ensure patients are properly registered
Review of Check-out Process (on-site only)
Systematic review of the check-out process
Cash Handling Audit (on-site only)
Review of the practice process to ensure all payments received are appropriately handled in a secure manner
Employee Seminar on Patient Satisfaction (on-site only)
Conduct staff presentation led by the consultant to share the importance of providing excellent customer service and explain the impact it has on the practice
Shareholder Strategic Planning Meeting (on-site only)
Meet with shareholders to discuss the findings
Billing Office Process Review (on-site only)
Systematic review of billing office operations