05 Oct In-Network Care Leading to Out-of-Network Bills

We came across an interesting, yet ominous article from the Kaiser Family Foundation today that provides some data on the large percentage of patients who get stuck with out-of-pocket costs due to balance billing for claims processed by their insurance company as out-of-network.  Even when in an in-network facility, patients may unknowingly be seen by providers who are out-of-network.  Read more about KFF’s research HERE.

This led us to ask a couple questions. How do you handle eligibility and benefits questions in your own office?  How do you answer questions patients have about their insurance?

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