spero Says

14 Dec How important is patient feedback?

We regularly stress on this blog that your practice is a business. Because we are in the business of providing a professional service, and that service comes through as more of a need of our customers than something they are voluntarily seeking, we sometimes lose...

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07 Dec Stressed Spelled Backwards is Desserts

One of our managers recently came across a meme on Instagram that said “soon it will be time for me to replace my everyday anxiety with my holiday anxiety.” This resonated all too well with us, and we assumed we’re not alone, and should share...

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30 Nov The Art of Performance Reviews

The end of the year for speroMD means performance reviews, and this might mean the same in your medical practice as well. Medical practices are unique, but there are many elements, especially those that are related to human resources, that should be treated the same as...

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09 Nov “Why Doctors Hate Their Computers”

We received the latest release from healthcare visionary and thought leader, Atul Gawande this week – Why Doctors Hate Their Computers.  I’m sure the title alone resonates with many clinicians.  In his practice, Gawande uses Epic, so he makes several Epic references throughout the piece,...

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02 Nov Have You Looked at Your Payor Mix Lately?

Have you ever calculated the payor mix for your practice?  Do you track any changes to your payor mix on a regular basis (annually / quarterly)? Your practice’s payor mix is a calculation that allows you to look at what percentage of your total business is...

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12 Oct Patient Engagement Through Your EHR

Patient engagement is an important initiative for most in healthcare delivery – a concept that has grown in recent years.  Rather than providing directives to patients regarding their care, we have shifted to involving them in their care in a more collaborative way.  With this...

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05 Oct In-Network Care Leading to Out-of-Network Bills

We came across an interesting, yet ominous article from the Kaiser Family Foundation today that provides some data on the large percentage of patients who get stuck with out-of-pocket costs due to balance billing for claims processed by their insurance company as out-of-network.  Even when...

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28 Sep How to handle patient complaints

Owning or working for a medical practice means that at one point or another you have received a complaint from a patient.  Most of us have received several.  Even the best practices that place a heavy emphasis on patient satisfaction and customer service receive the...

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