We received the latest release from healthcare visionary and thought leader, Atul Gawande this week – Why Doctors Hate Their Computers. I’m sure the title alone resonates with many clinicians. In his practice, Gawande uses Epic, so he makes several Epic references throughout the piece,...
Have you ever calculated the payor mix for your practice? Do you track any changes to your payor mix on a regular basis (annually / quarterly)? Your practice’s payor mix is a calculation that allows you to look at what percentage of your total business is...
We came across an article in Physicians’ Practice this week regarding a bad case of fraud perpetrated on a practice. Although this is (hopefully) an extreme and rare example, we wanted to share this with you, as well as some other thoughts that came to...
Hiring is likely one of the least favorite tasks for many of us, but also one of the most important tasks that we do. Employees are the greatest asset of most, if not all, businesses. When hiring new staff, it is very important to find...
Patient engagement is an important initiative for most in healthcare delivery – a concept that has grown in recent years. Rather than providing directives to patients regarding their care, we have shifted to involving them in their care in a more collaborative way. With this...
We came across an interesting, yet ominous article from the Kaiser Family Foundation today that provides some data on the large percentage of patients who get stuck with out-of-pocket costs due to balance billing for claims processed by their insurance company as out-of-network. Even when...
Owning or working for a medical practice means that at one point or another you have received a complaint from a patient. Most of us have received several. Even the best practices that place a heavy emphasis on patient satisfaction and customer service receive the...
We’re located in Illinois, which is not one of the sixteen states highlighted in a very interesting article we came across this week in Modern Healthcare. There are several states that provide for either a voluntary, or even mandatory, health database accessible by all. With...
Some interesting news came out this week about the new Apple Watch that we want to share with you. The device cleared an FDA hurdle in receiving clearance as a wearable ECG device. According to Apple, this is the first ECG device offered directly to...
We came across a great article in Modern Healthcare this week that carries an ominous message. This hit home for us, because our business was built on the foundation of supporting independent practices, and providing a solution to maximize financial performance while allowing the practice...