09 Nov “Why Doctors Hate Their Computers”

We received the latest release from healthcare visionary and thought leader, Atul Gawande this week – Why Doctors Hate Their Computers.  I’m sure the title alone resonates with many clinicians.  In his practice, Gawande uses Epic, so he makes several Epic references throughout the piece,...

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02 Nov Have You Looked at Your Payor Mix Lately?

Have you ever calculated the payor mix for your practice?  Do you track any changes to your payor mix on a regular basis (annually / quarterly)? Your practice’s payor mix is a calculation that allows you to look at what percentage of your total business is...

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12 Oct Patient Engagement Through Your EHR

Patient engagement is an important initiative for most in healthcare delivery – a concept that has grown in recent years.  Rather than providing directives to patients regarding their care, we have shifted to involving them in their care in a more collaborative way.  With this...

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05 Oct In-Network Care Leading to Out-of-Network Bills

We came across an interesting, yet ominous article from the Kaiser Family Foundation today that provides some data on the large percentage of patients who get stuck with out-of-pocket costs due to balance billing for claims processed by their insurance company as out-of-network.  Even when...

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28 Sep How to handle patient complaints

Owning or working for a medical practice means that at one point or another you have received a complaint from a patient.  Most of us have received several.  Even the best practices that place a heavy emphasis on patient satisfaction and customer service receive the...

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14 Sep New Apple Watch Cleared FDA Hurdles

Some interesting news came out this week about the new Apple Watch that we want to share with you.  The device cleared an FDA hurdle in receiving clearance as a wearable ECG device. According to Apple, this is the first ECG device offered directly to...

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