As we head into the fourth quarter, we encourage practices to start planning for the coming year. The process, as with just about everything else around us, looks very different right now. At this point, you may be asking yourself, “How can I decide what we...
The American Medical Association (AMA) updated their Digital Health Playbook a few days ago. The association released a 12-step guide to rapid implementation of televisual visits in response to the current COVID-19 pandemic to ensure that the 100 million Americans with chronic conditions can continue...
The Centers for Medicare and Medicaid Services (CMS) has issued a fact sheet regarding the steps it has taken to encourage commercial insurers to cover telehealth services: The HHS Office for Civil Rights released a Notification of Enforcement Discretion to waive certain regulatory requirements under...
It’s human nature to seek stability. Times of uncertainty, doubt, and crisis can lead to leaders and line staff freezing up as they process a flood of information and try to decide on the correct course of action. Here are some things to fall back...
It’s impossible to avoid the news surrounding the COVID-19 outbreak. Whether or not you’re in a currently affected area, there may be business implications for your practice as the situation spreads. We found some advice from Ike Devji, JD about how to anticipate the potential risks...
We’ve discussed the changes in Evaluation and Management (E/M) coding that will go into effect in January 2021 before. The AMA is asserting that these shifts in documentation requirements will reduce the scourge of “note bloat” and allow for more streamlined charting for clinicians: “The whole point...
A new ICD-10-CM code for the particular strain of coronavirus currently causing widespread concern will be presented to the ICD-10 Coordination and Maintenance Committee in March 2020 for inclusion in the ICD-10 classification system in the October 2020 update. While the current outbreak of the 2019...
Accounts receivable (A/R) reports reveal more than just a practice’s outstanding charge detail. Examining your A/R reports can help you identify possible problems in your revenue cycle. Here are some things to look out for: You have a high volume of patient due balances With the increase...
Nurturing the patient-practice relationship is an essential part of growing and maintaining your business. A happy patient is a built-in advocate for your practice, as they’re more likely to leave positive reviews online, spread positive word-of-mouth recommendations, and, most importantly, keep coming back. On the other...
Keeping staff engaged and motivated is a perennial leadership challenge. This is prevalent in the medical practice setting, where your front-line staff are under pressure to perform and and manage incoming calls, patient visits, and other tasks. The typical primary care front desk employee fields...