24 Sep Three Pieces of Advice for New Practice Managers
1. Biggest piece of advice for new practice managers: “Get over yourself.”
The mark of a strong manager isn’t evidenced by how much they can personally handle, but rather how they shepherd all employees as a team to get the job done. The best practice managers are service driven leaders. A great practice manager does not need to make every decision but rather to train, empower and trust staff to make decisions. By seeking to embrace mistakes as teachable moments to develop workers, the staff will feel more vested in the business and there will be a much better practice culture.
2. Understand the business of medicine and the practice’s specialty
Practice mangers need to be interested in understanding and learning more about the business of medicine and the nuances of the practice’s specialty. Healthcare is layered with complexities and constantly changing. It is important to keep up with industry changes – especially those that are particular to the practice’s specialty or payor contracts. It’s also important to track how market changes may impact the practice.
3. Continuous learning and self-improvement
The changing landscape of healthcare means there are always new ideas, techniques and concepts to explore and incorporate into your practice. Being open to new ideas and seeking out opportunities to learn will be beneficial for you as a practice manager, the staff and for your practice as well.
Once a practice is running like clockwork it is difficult to compare and benchmark the practice against other practices, so constantly seek personal and practice self-improvement. Create benchmarks specific for the practice to strive for and to improve upon.